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Glow Naturally, Shine
Confidently
Discover premium skincare crafted with nature’s finest ingredients for radiant, healthy skin.
Skin Types
Normal skin
Oily skin
Dry skin
Combination skin
Sensitive skin
Acne skin
Hyperpigmentation skin
Anti-aging skin
Order from New Zealand
Order premium skincare and luxury beauty products directly from New Zealand and have them delivered straight to your doorstep. Explore our carefully selected collection of authentic, high-quality products available through Felora NZ.
✨ 100% Authentic Products
✨ Direct shipping from New Zealand
✨ Maximum order weight: 10kg
Visit Felora NZ
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Frequently Asked Questions
Are your products authentic?
Yes. All products sold by Felora are 100% authentic and sourced from trusted suppliers. We carefully select every product to ensure quality and authenticity.
Where are your products shipped from?
Our products are shipped from New Zealand and delivered directly to customers in Sri Lanka.
How long does delivery take?
Delivery times may vary depending on your location and product availability.
Typical delivery times:
- Colombo & suburbs: 2–5 business days
- Other areas in Sri Lanka: 3–7 business days
You will receive tracking information once your order has been dispatched.
Do you deliver Islandwide?
Yes. We offer islandwide delivery across Sri Lanka.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email or SMS (if provided during checkout).
What payment methods do you accept?
We accept secure online payments through the payment methods available at checkout.
Can I cancel my order?
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.
Please contact us as soon as possible if you need assistance.
What should I do if I receive a damaged product?
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the product
- Photos of the packaging
Our team will review the issue and assist you with a suitable solution.
Do you accept returns?
For hygiene and safety reasons, opened or used skincare products cannot be returned.
If you receive an incorrect or damaged item, please contact our customer support team.
How do I know which products are suitable for my skin type?
Each product page includes information about skin types and key benefits.
If you need help choosing products, contact us and we’ll be happy to assist.
Are Korean skincare products suitable for sensitive skin?
Many Korean skincare products are formulated with gentle ingredients suitable for sensitive skin. However, every skin type is different, and we recommend performing a patch test before use.
What is a patch test?
A patch test involves applying a small amount of product to a small area of skin before full use to check for any irritation or sensitivity.
Do you sell only Korean skincare?
Felora specializes in authentic Korean skincare and beauty products, carefully selected for quality, effectiveness, and customer satisfaction.
Will products look exactly like the photos?
We use official product images whenever possible. Packaging may occasionally change due to manufacturer updates, but the product itself remains authentic.
How can I contact Felora?
You can contact us through:
- Contact form on our website
- Instagram: @feloraluxe
Our team will respond as soon as possible.
Why choose Felora?
💚 100% Authentic Products
💚 Carefully Selected from New Zealand
💚 Trusted Korean Skincare Brands
💚 Secure Shopping Experience
💚 Islandwide Delivery Across Sri Lanka
💚 Customer-Focused Support
100 % Authentic
Only genuine, carefully sourced skincare and beauty products from trusted suppliers — quality and authenticity you can trust.
Islandwide Delivery
Fast and reliable islandwide delivery across Sri Lanka, bringing your favorite skincare products directly to your doorstep.
Easy Payment Options
Enjoy secure and convenient payment options designed to make your shopping experience simple and hassle-free.
Trusted Online Store
Shop with confidence at a trusted online store offering authentic products, secure shopping, and reliable customer service.
Order from New Zealand
Order premium, 100% authentic skincare and luxury beauty products directly from New Zealand and have them delivered straight to your doorstep.
